Electrical Product Warranty Information

12-Month Warranty Information

At Beauty Hair Products Limited, we stand behind the quality and reliability of our electrical products. To ensure your satisfaction, all electrical items purchased from BeautyHair.co.uk come with a standard 12-month warranty. This warranty is designed to provide you with peace of mind and assurance of our commitment to quality.

What the Warranty Covers

Our 12-month warranty covers the following:

• Manufacturing Defects: Any faults in the materials or workmanship of the product.
• Electrical Malfunctions: Issues arising from the product's electrical components under normal use.
• Performance Issues: Problems where the product fails to operate as intended due to design flaws.

What the Warranty Does Not Cover

The warranty does not apply in the following situations:

1. Accidental Damage: Damage caused by drops, spills, or improper handling.
2. Wear and Tear: Normal wear and tear, including cosmetic damage that does not affect functionality.
3. Misuse or Neglect: Damage due to improper use, neglect, or failure to follow the product's instructions.
4. Unauthorised Repairs or Modifications: Repairs or modifications carried out by individuals or entities not authorised by Beauty Hair Products Limited.
5. Commercial Use: Products used for commercial purposes unless explicitly stated otherwise.

How to Make a Warranty Claim

To initiate a warranty claim, follow these simple steps:

1. Contact Us: Email us at sales@beautyhair.co.uk or call our customer service team on 0208 138 9147 with your order details and a description of the issue.
2. Provide Proof of Purchase: Ensure you include a copy of your receipt or proof of purchase.
3. Send the Item: Once authorised, we will provide instructions on returning the product. Please ensure the item is securely packaged to prevent further damage during transit.
4. Inspection and Resolution: Upon receiving the item, our technicians will inspect it to determine the issue. If the fault is covered under the warranty, we will repair or replace the item at no additional cost.

Repair or Replacement

If your product is found to be faulty under the warranty, we will:

• Repair the item to restore its functionality, or
• Replace the item with the same or a comparable model if a repair is not possible.

Please note: Replacement models may differ slightly in design or features due to product updates.

Important Notes

• This warranty is non-transferable and applies only to the original purchaser of the product.
• The warranty period begins from the date of purchase.
• Our warranty is in addition to and does not affect your statutory rights under UK consumer law.

For any questions or further assistance, please don’t hesitate to contact our customer support team. We’re here to help you get the most out of your purchase.